bgfbgf
UI feels sluggish at times
There is a bug causing email notifications for new tickets to be inconsistent. Sometimes, support agents do not receive email notifications for new tickets, resulting in delays in ticket handling. It would be great if you could address this issue and ensure reliable email notifications.
We have encountered a bug where tickets are occasionally not getting assigned to the appropriate support agents. This leads to delays in response times and ticket resolution. Please investigate and resolve this issue promptly.
Having a mobile app for SupportHub would be highly beneficial, especially for support agents who are constantly on the move. It would allow them to access and manage tickets from anywhere, improving response times and overall customer satisfaction.
It would be great to have a mobile app for SupportHub, allowing support agents to access and manage tickets from anywhere. This would improve response times and overall customer satisfaction.
It would be helpful to have more customization options for the ticketing interface. Being able to personalize the layout and design would allow us to align the support system with our brand identity.
Adding a customer feedback feature within SupportHub would be beneficial. This way, customers can provide feedback directly from their support tickets, giving us valuable insights to further improve our products and services.
It would be great if SupportHub could integrate with popular live chat platforms. This would allow us to seamlessly transition conversations from chat to support tickets, providing a more cohesive and streamlined customer support experience.
1